Effective from: 1st August 2026

1. Who we are

Featherstone Leigh Commercial (“we”, “us”, “our”) is the data controller for the personal information we collect. We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Company: Featherstone Leigh Commercial Limited Company number: 16191305 Registered address: Holbrooke House 34-38 Hill Rise, Richmond, England, TW10 6UA Contact for data protection queries: info@flcproperty.com

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Name, address, date of birth, and contact details
• Identification documents, where needed to verify identity
• Financial and credit information, where relevant to a transaction
• Details you give us when enquiring about, buying, letting, or managing commercial property
• Information you submit through our website (e.g. enquiry forms)

We only collect what’s needed for the products, services, or enquiry in question.

3. How we collect it

• Directly from you (forms, calls, emails, meetings)
• From your use of our services (e.g. property transactions)
• From third parties such as credit reference or fraud prevention agencies, solicitors, or other parties involved in a transaction

4. How we use your information

We use your personal information to:

• Provide the services you’ve asked for (sales, lettings, management, valuations)
• Communicate with you about enquiries, transactions, and services
• Meet legal obligations, including anti-money laundering and fraud prevention checks
• Manage payments and financial administration
• Improve our services through market research and analysis
• Send marketing, where you’ve agreed to receive it

5. Our legal basis for using your information

We only use your information where the law allows, specifically where:

• You’ve given consent (which you can withdraw at any time)
• It’s necessary to perform a contract with you
• We have a legal obligation to do so
• It’s in our legitimate interests, and doesn’t unfairly disadvantage you

Special category data (e.g. health information) is only used where legally required, to protect vital interests, or with your explicit consent.

6. Sharing your information

We may share your information with:

• Our own service providers (e.g. IT providers)
• Credit reference and fraud prevention agencies, where relevant
• Other parties involved in a property transaction (e.g. solicitors, other agents)
• Regulators or authorities, where legally required

We only share what’s necessary, and we don’t sell your data.

7. How long we keep it

We keep personal information only as long as necessary for the purpose it was collected, and in line with our legal and regulatory obligations. Retention periods vary depending on the type of information and service involved.

8. Cookies

We don’t use cookies by default. If third-party services (e.g. marketing tools) are used on our website, cookies may be used to track their performance — you’ll be notified via a cookie banner where applicable.

9. Your rights

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete or restrict use of your information
• Object to how we use your information
• Withdraw consent at any time (where consent is the basis for use)
• Request your data be transferred to another provider, where applicable

To exercise any of these rights, contact us using the details in Section 1.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Changes to this policy

We may update this policy from time to time. Significant changes will be communicated to you where appropriate.